!! READ CAREFULLY !!

At Mescent , customer satisfaction is our top priority. We understand that sometimes things don’t work out, and we’re here to make the return and cancellation process as smooth as possible.

Order Cancellation

  • Before Shipment:
    Orders may be cancelled within 12 hours of placement or before shipment for a full refund. Please contact us immediately at [email add karaycha ahay)] or through our contact form to request a cancellation.
  • After Shipment:
    Once your order has been shipped, it can no longer be cancelled. In such cases, please refer to our refund/return policy below.

Returns & Refunds

Due to the nature of our products, we adhere to strict hygiene standards and can only accept returns under specific conditions:

Eligible Return Conditions:

  • You received the wrong item.
  • The product arrived damaged or leaking.
  • The product is defective or expired.

All return requests must be made within 7 days of receiving your order. Please include photos or videos showing the issue for faster processing.

Non-Returnable Items:

  • Opened or used perfumes.
  • Items without original packaging or missing components.
  • Sale or clearance items marked as final sale.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days to your original method of payment.

Shipping Costs

  • If the return is due to our error (e.g., wrong or damaged item), we will cover the return shipping costs.
  • For all other returns, the customer is responsible for shipping costs.

Need Help?

For any questions or concerns about your order, please contact our customer support team at:
📧 [email add karaycha ahay}
📞 [Phone number]

We appreciate your understanding and thank you for shopping with us.